Nondiscrimination Policy

Discrimination is against the law.

 

Astiva Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Astiva Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

 

If you believe that Astiva Health has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

 

Astiva Health Compliance Department

4000 Bristol Ave Ste. #600

Costa Mesa, CA 92626

Phone: 1-866-688-9021, TTY: 711

Email: Compliance@astivahealth.com

 

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Member Services is available to help you.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

 

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 1-800-537-7697 (TDD)

 

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.